Privacy Policy Page


1.1 Welcome to the MaiKan platform operated by "americold" and its affiliates (individually and collectively referred to as "MaiKan," "we," or "our"). MaiKan takes its responsibilities under applicable privacy laws and regulations ("Privacy Laws") seriously and is committed to respecting the privacy rights and concerns of all users of our MaiKan website and mobile applications (the "Platform") (we refer to the Platform and the services we provide on our Platform collectively as the "Services"). Users are individuals who register an account with us to use the Services, including buyers and sellers (individually and collectively referred to as "users," "you," or "your"). We recognize the importance of the personal data entrusted to us by you and believe that the proper management, protection, and processing of your personal data are our responsibility. This Privacy Policy ("Privacy Policy" or "Policy") is intended to help you understand how we collect, use, disclose, and/or process your personal data provided to us and/or held by us about you, whether now or in the future, and to make informed decisions before providing us with any personal data.

1.2 "Personal data" means data about an individual who can be identified from that data and other information to which an organization has or is likely to have access, whether true or not. Common examples of personal data may include names, email addresses, identification numbers, and contact information.

1.3 By using the Services, registering an account with us, accessing our Platform, or accessing the Services, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to our collection, use, disclosure, and/or processing of your personal data as described herein. If you do not agree to the processing of your personal data as described in this Privacy Policy, please do not use our Services or access our Platform. If we change our Privacy Policy, we will notify you, including by posting such changes or revised Privacy Policy on our Platform. We reserve the right to modify this Privacy Policy at any time. By continuing to use the Services or Platform, including placing any orders, to the fullest extent permitted by applicable law, you acknowledge and accept the changes made to this Privacy Policy.

1.4 This Policy applies together with other notices, contract terms, and consent terms applicable to our collection, storage, use, disclosure, and/or processing of your personal data, and it is not intended to override such notices or terms unless we explicitly state otherwise.

1.5 This Policy applies to both buyers and sellers using the Services unless stated otherwise. We disclose and/or process your personal data, unless stated otherwise, and it is not intended to override such notices or terms.

2.When Does MaiKan Collect Personal Data?

2.1 We will/may collect personal data about you when:

You register and/or use our Services or Platform, or when you open an account with us;

You submit any forms, including but not limited to application forms or any other forms related to our products and services, whether online or in physical form;

You enter into any agreements or provide other documents or information concerning you in connection with your interactions with us or when you use our products and services;

You interact with us, such as via phone (which may be recorded), letters, faxes, face-to-face meetings, social media platforms, and emails, including when you interact with our customer service agents;

You use our electronic services or interact with us through our applications or use the services available on our Platform. This includes but is not limited to cookies that we may deploy when you interact with our applications or website;

You grant permissions to share information with our applications or Platform on your device;

You link your MaiKan account to your social media or other external accounts according to the provider's policy or use other social media features;

You transact through our Services;

You provide feedback or complaints;

You register; or when you submit your personal data to us for any reason.

The above is not exhaustive but sets out some common instances of when personal data about you may be collected.

3.What Personal Data Does MaiKan Collect?

3.1 The personal data that MaiKan may collect includes but is not limited to:


Email address;

Date of birth;

Billing and/or delivery address;

Bank account and payment information;

Phone number;


Information sent or associated with devices used to access our Services or Platform;

Information about your networks and the individuals and accounts you interact with;

Photos, audio, or video recordings;

Government-issued identification or other information necessary for our due diligence, understanding your customer, identity verification, or fraud prevention purposes;

Marketing and communication data, such as your preferences for receiving marketing from us and our third parties, your communication preferences, and communication history with us, our service providers, and other third parties;

Usage and transaction data, including details of your searches, orders, advertisements, and content you interact with on the platform, as well as details of other products and services relevant to you;

Location data;

Any other information about users when they register to use our Services or Platform and when they use the Services or Platform, and information related to how users use our Services or Platform; and aggregated data about the content users participate in.

3.2 You agree not to submit any inaccurate or misleading information to us, and you agree to notify us of any inaccuracies or changes to such information. We reserve the right to request further documents to verify the information you have provided.

3.3 If you register to use our platform using your social media accounts, link your MaiKan account to your social media accounts, or use any MaiKan social media features, we may access information that you have voluntarily provided to your social media account provider according to their policy and we will always manage and use any such personal data in accordance with this policy.

3.4 If you do not wish for us to collect the above information/personal data, you may opt out at any time by notifying our data protection officer in writing. For more information on opting out, please refer to the section titled "How Can You Withdraw Consent, Request Access, or Correct the Information You Provide to Us?" below. However, please note that opting out or withdrawing your consent for us to collect, use, or process your personal data may affect your use of the Services and Platform. For example, opting not to collect location information will result in disabling location-based features.

4.Collection of Other Data

4.1 Like most websites and mobile applications, information sent by your device when you browse our Platform may include data about you recorded by network servers. This typically includes but is not limited to your device's Internet Protocol (IP) address, computer/mobile device operating system and browser type, mobile device type, mobile device characteristics, Unique Device Identifier (UDID) or Mobile Equipment Identifier (MEID) for your mobile device, the address of the referring website (if any), the pages you access on our website and mobile applications, and the times you access them, and sometimes a "cookie" (which can be disabled using your browser preferences) to help the website remember your last visit. This information will be associated with your personal account if you are logged in.

4.2 Our mobile applications may collect precise information about your mobile device location using technologies such as GPS, Wi-Fi, etc